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Calendar Sync Configuration - IFS Cloud - missing representative

  • June 5, 2025
  • 1 reply
  • 18 views

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We have added a business representative AB-TEST.   

Unfortunately, the business representative AB-TEST does not appear in Representatives section in Calendar Sync Configuration

What is the criteria for a business representative to appear under Representatives in Calendar Sync Configuration?

Best answer by RutJWhalen

The Business Representative in question did not have the permission set EXCHANGE_SYNC_USER granted.  Once granted the issue was resolved and they appeared.

1 reply

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  • Author
  • Superhero (Partner)
  • Answer
  • June 6, 2025

The Business Representative in question did not have the permission set EXCHANGE_SYNC_USER granted.  Once granted the issue was resolved and they appeared.