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Question

Build Place - order DEV environment fail - global.helmChartVersion changed

  • March 5, 2025
  • 1 reply
  • 44 views

PhillBronson
Hero (Customer)
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We often use the Order Environment functionality in the build place. When ordering a DEV Environment, we always use the Customer Solution. We have had NO changes to our customer solution this year and all builds have been successful, until now.

 

This week when ordering a DEV Environment, it fails to build. In the Environment Logs, we have logs ending in “error-mt-logs”. When we look into the logs we can only notice one difference between the previous successful builds and these failed builds.
The Installer version and the global.helmChartVersion have changed.

Previous builds as early as last week were using Installer version 23.3.14 and global.helmChartVersion 232.14.0

Current failing builds are attempting to use Installer version 23.3.15 and global.helmChartVersion 232.15.0

 

These look to be incremented on each environment order so this could be a red herring and not a clue to the actual issue.

 

Has anyone experienced this?

Do we need to create support ticket?

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  • Do Gooder (Partner)
  • July 4, 2025

Hi,
I faced with the same issue but I have some difference:

  • global.helmChartVersion: 242.7.0
  • the customer solution has many customizations

If I check the logs I can see one log with success and after three error_mt.log-s.

Could you figure out what the problem was in your case?

Best regards,
Tamás


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