Hi,
In an instance, when trying to create a broadcast message, it gives the error “Given value for from_user field is not valid” when saving. And we’re unable to add the record.
In another instance, which is in the same IFS version, 25.2.4, it works without issues.
The error is checking for the web user and raise the error. Is there a limitation on setting up broadcast messages, depending on how the user is set up in IFS?
Thank you.
+14Hi
This behavior is not a configuration limitation of broadcast messages themselves, but rather related to how the user is set up and authenticated in IFS Cloud.
From the available information, this error
Given value for from_user field is not validtypically occurs when the system cannot resolve the logged-in user as a valid internal IFS user (web user). Broadcast messages require a valid IFS Cloud end user (i.e., a user properly registered in the IFS user registry).
A key difference between your two environments is likely how users are configured or authenticated. There is a known scenario where this issue occurs when users are authenticated via an external Identity Provider (SSO / external IDP). In such cases, the system may fail to map the logged-in identity correctly to an internal IFS user, causing the validation on the from_user field to fail.
The same behavior is not observed for users who log in without an external IdP (i.e., non-SSO users using the default authentication method).
This has been resolved in the following IFS Cloud versions:
Hi
Thank you for the details and that is what we also suspected. We will share the information with the customer accordingly.
Best Regards
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