Automatic Case creation via Email | IFS Community
Question

Automatic Case creation via Email

  • 6 December 2019
  • 1 reply
  • 189 views

Userlevel 4
Badge +9

Hello,

We are using Apps 8, and would like to know if anyone has implemented a solution whereby an email can be sent to a central email address and for IFS to then pick this up and automatically create a call center case. 

Any suggestions would be appreciated.

Regards

Shaun


1 reply

Badge +3

Hi

Addovation has a solution for this for App9 (Upd5) and onwards. So it might not help you in the current IFS-installation but for the future it might be something to look in to.

https://www.youtube.com/watch?v=yZnGEb2UhyU

 

Regards

Gustaf

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