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Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator.

  • 19 July 2022
  • 6 replies
  • 2360 views
M
Rank
Badge +14

Hi All,

Any idea about this error, please?

I’m getting this when trying to print invoices from the Customer Analysis window.

Email notifications send without issues for a different company when I follow the same process.

 

Error while sending data... 
Caused by: javax.mail.AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [AM0PR04CA0039.eurprd04.prod.outlook.com]

 

I really appreciate your valuable opinions.

Thank you in Advance.

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Best answer by MitDenukN 26 July 2022, 12:40

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6 replies

M
Rank
Userlevel 3
Badge +10

Looks like a problem in your MAIL_SENDER1.  You must have entered a user and a password and they are not correct for the account your are attempting to use for email.

Solution Manager > Integration > Setup IFS Connect

Integration → Connector Senders → MAIL_SENDER1

M
Rank
Badge +14

Hi @mwilson , Thank you for your opinion.

 

 

M
Rank
Badge +14

We were able to solve this issue by turning off the 2FA for the mailbox.

C
Rank
Badge +1

Where did you turn off the 2FA for the mailbox?

C
Rank
Badge +1

Thanks for your help in advance. 

M
Rank
Badge +14

Hi @clarkzeng, I’m sorry, I’m not sure about that. our IT team did that for us.

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