Question

Apps9, test instance refreshed, getting invalid license error

  • 27 April 2022
  • 6 replies
  • 361 views
K
Rank

Hello!

We have just cloned from production and reconfigured a test instance of Apps9.

On the test instance, we’re getting an error that the license is invalid. We attempted to install licenses that we knew were good and got the same error. When we downloaded an emergency license, it worked fine, such as it is.

The test instance has the same Customer ID, Installation ID & Installation key as production. We actually changed nothing related to licenses in the test instance - it’s a direct copy from a production instance. 

 

 

6 replies

K
Rank
Userlevel 5
Badge +15

Hi @KKSloane 

 

From my practical point of view sometimes ManagedServer1 makes problem with license.

Just restart it.

 

Piotr --> https://www.linkedin.com/in/piotr-skowronek-8425aa6/
Srikanth
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Userlevel 6
Badge +18

Hi,

The license getting invalidated in normal behaviour following a database refresh.

You can’t use the old license which worked because the Installation Key will get changed when you make any changes in License Management screen.

You are two options:

  1. Do nothing - The refreshed non-PROD application works just fine and users should be able to login
  2. Request a new license file by changing Installation ID to the test instance name and save the change. This generates a new license key and you can request IFS for a new license file using the new info. The only issue with this is you need to do this after every database refresh.

Hope this helps.

Cheers, Srikanth
K
Rank

This has always worked fine every other time we have cloned Production into a test database, @Srikanth . And we do it a lot.

 

S
Rank
Userlevel 7
Badge +21

Hi @KKSloane ,

If you are doing a RMAN duplicate the license from the production would indeed go in to your Test without getting invalidated as you have seen with the earlier refreshes. Do you have more information on what the license error is? When you go in to the license management screen, it should tell you why the license is invalid (incorrect key, missing something, etc.) . The invalid license message that you see at the login time doesn't give you much and can be quite misleading. 

Cheers

K
Rank

 

 

“The license for using IFS Applications is invalid.

IFS Applications will be inaccessible in 42 hours.

Contact IFS to obtain a valid license.

<Path to get an emergency license>”

K
Rank

It was a patching issue. The test instance was a lot further behind than the production instance. It works the other way around - Prod is behind Test, refresh Test w/Prod data, apply the higher patches.

Thanks all!

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