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Question

Accessing Build Place - Authenticator App

  • Nov 28, 2024 12:53 PM UTC
  • 3 replies
  • 550 views

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When trying to access our Build Place, I’m being asked to confirm my MFA for my account; however I’ve changed mobile phones and have lost the entry in my Authenticator App - is there anyway I can turn off MFA / reset my account or re-populate the Authenticator app?

3 replies

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  • Hero (Partner)
  • Nov 28, 2024 1:06 PM UTC

​@REYGILLISRES  I have the same exact issue so also wondering how you can access the MFA setup. I think it will have to go through support.

 

wahelk
Hero (Former Employee)
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  • Hero (Former Employee)
  • Nov 28, 2024 1:11 PM UTC

yes you have to create a ticket to support.


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  • Author
  • Do Gooder (Customer)
  • Nov 28, 2024 2:35 PM UTC

Raised a case with IFS, and all sorted already :-)