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23R1 | Request release update failed

  • 3 October 2023
  • 3 replies
  • 66 views
A
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Hi, I don’t find a solution to my problem so I decided to create a topic on the IFS community.

When I request a release update on the Release Studio I have a this message “Request Release Update Failed. Please contact your IFS Account Manager or Sales Representative for more information.
AleTraceId : 45bfc272-eb0f-4660-8f35-07517adbd3f9
ErrorCode : E0001”.

I confirm that I already launched an impact assessment. Do you have an idea how can I solve my problem ? Thanks

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Best answer by AHOSZEBESTA 8 January 2024, 15:03

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3 replies

G
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Userlevel 3
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Hi szebesta.

 

It seems there is an integration/communication problem between the IFS Lifecycle portal and IFS internal systems where Customer sales information is kept. I think the best option is to create an incident using the Support portal. Provide all relevant details such as the action taken and error message. 

 

Thank you much.

Best regards.

Gonzalo.

 

A
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Thank you for your reply, I have already created a request on the support portal but I have to wait. I will let you know via this topic when it's closed.

A
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I have a problem on my contract, and my business account manager solved it. Once this was done, I was able to request the release update. 

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