Hello @ChanakaAmarasekara

I was told you would be the best person to ask about this. If you could provide any information regarding this issue, it would be very much appreciated.

I checked the application messages for the attached report and it also appears on that excel, so I’m assuming there is an issue with the formatting of data onto the excel sheet rather than an issue with the email.

We also notice that the conditions in the quick report are not being applied to the emailed report, but only the exported one when viewing it as an end user, for example if I pull all fields and say where invoice_id=1000, the quick report will only return invoice 1000, but when scheduling the report, it pulls all invoices, very odd!

Again, any and all input would be greatly appreciated.

Thanks,
Bryan

Hello, 

We are experiencing same issue with format of report when it is sent by mail.All columns are with one extra row before  field values for all columns/rows.

Is there any solution for this, it is not possible to fix this every time after mail is received.

IFS CLOUD version 23 R 2

I just encountered the same issue in 23R1 SU17.  Has anyone found a solution other than running the report manually instead of scheduling it?

Hi All,

We have encountered a few cases related to this issue, and some fixes have already been implemented. However, it appears that further investigation is needed in the latest environment. I will provide updates on this thread as more information becomes available.

Thanks, Ashen.  I did open a support case CS0316979 in the meantime.

Has there been any update on this issue?

It is expected to be addressed in 25R1. That is the information I received from R&D.

Hi ​@Hassan Shareef,

Is there a JIRA ticket for this? Could you please provide if any?

I did not see one.  I only received an email from R&D which came from my project sponsor.