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Request for new Password

  • February 10, 2021
  • 6 replies
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A
Sidekick (Customer)
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  • Arend
  • Sidekick (Customer)
  • 80 replies

Hi all,

 

We have a large offshore community that work in shifts, which can mean not having to login to IFS for multiple weeks. As you can imagen, every now and then a user has forgotten their Password.

The user will create a request in our IT Self-help Portal (ServiceNow) and our support team will then reset the password in IFS. Analysis show that 1 of the 5 tickets raised, are for PW resets.

It this not something IFS should/could be able to handle on the login-page? E.G. that you can request to have a new (random generated) PW send to your email address as registered in IFS?

 

Best answer by Srikanth

Hi,

There are couple of options in Apps 9 logon screen:

  1. Remember Password: Will allow users to save the hashed password for a certain timeframe on their local PC
  2. Change Password: Will allow users to change their current password but they need to enter the Old Password which may not work in your case.

 

We have developed a custom API to reset password automatically and email the new password to the user, once a request is made via email. This is an option you can explore but you will need IFS/Oracle development skillset.

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6 replies

paguin
Sidekick (Partner)
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  • paguin
  • Sidekick (Partner)
  • 140 replies
  • February 10, 2021

Hello,

Can suggest - 

Configure IFS Application in SSO/Active Directory mode. with this AD password and IFS Application password will be same

Other wise the IFS uses Oracle Database Authencation, you can create a portal around that. 

Regards

Pankaj

A
Sidekick (Customer)
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  • Author
  • Sidekick (Customer)
  • 80 replies
  • February 10, 2021
paguin wrote:

Hello,

Can suggest - 

Configure IFS Application in SSO/Active Directory mode. with this AD password and IFS Application password will be same

Other wise the IFS uses Oracle Database Authencation, you can create a portal around that. 

Regards

Pankaj

 

Hi Pankaj,

 

We have this for the onshore users - for the offshore users this is (corrently) not possible.

 

Arend

Srikanth
Superhero (Partner)
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  • Srikanth
  • Superhero (Partner)
  • 291 replies
  • Answer
  • February 10, 2021

Hi,

There are couple of options in Apps 9 logon screen:

  1. Remember Password: Will allow users to save the hashed password for a certain timeframe on their local PC
  2. Change Password: Will allow users to change their current password but they need to enter the Old Password which may not work in your case.

 

We have developed a custom API to reset password automatically and email the new password to the user, once a request is made via email. This is an option you can explore but you will need IFS/Oracle development skillset.

Cheers, Srikanth
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    HugoS
A
Sidekick (Customer)
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  • Sidekick (Customer)
  • 80 replies
  • February 12, 2021

Hi Shrikanth,

 

Thanks, will look into creating a custom API for the same.

 

Arend

 

Yasas Kasthuriarachchi
Superhero (Employee)
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Also refer KBA;

https://community.ifs.com/technical-issues-101/why-does-forgot-password-only-directs-to-inform-please-contact-your-administrator-12613

 

A
Do Gooder (Partner)
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Arend wrote:

Hi all,

 

We have a large offshore community that work in shifts, which can mean not having to login to IFS for multiple weeks. As you can imagen, every now and then a user has forgotten their Password.

The user will create a request in our IT Self-help Portal (ServiceNow) and our support team will then reset the password in IFS. Analysis show that 1 of the 5 tickets raised, are for PW resets.

It this not something IFS should/could be able to handle on the login-page? E.G. that you can request to have a new (random generated) PW send to your email address as registered in IFS?

 

Srikanth wrote:

Hi,

There are couple of options in Apps 9 logon screen:

  1. Remember Password: Will allow users to save the hashed password for a certain timeframe on their local PC
  2. Change Password: Will allow users to change their current password but they need to enter the Old Password which may not work in your case.

 

We have developed a custom API to reset password automatically and email the new password to the user, once a request is made via email. This is an option you can explore but you will need IFS/Oracle development skillset.

 

Hi Srikanth,

Can you describe more about the solution you have developed for reset password automatically functionality?

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