Printings stay in Remote Waiting

@Tonio did you check your print agent logs? Normally when the status is Remote Waiting, there should be some error messages in the logfile.

Normally the status sequence of the Print Jobs is the following:

• waiting → PDF file is created
• remote waiting - PDF file to be pick up by print agent
• remote working - print agent picked the PDF file

Hi Superhero,

I've already gone through the agent's logs and, as far as I'm concerned, there's no apparent error.

Here's a screenshot of the start of editions  in Remote Waiting statut and the corresponding log in the agent

Hi Tonio, 

can u share the steps of 

“ uninstall the printer on the IFS application server
- then reinstall the printer”

Thanks,

Satish

Hi prosatisk,

When i wrote “uninstall the printer”,  I indicate that you must remove the printer on the Windows server of IFS application ; Panel Control > Printers… Remove Device
 

After that, simply reinstall the printer on windows server.

In my case, IFS is on Windows Microsoft server, I don't know if the solution is valid with Linux.