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Maximum of 10000 Characters

  • December 5, 2021
  • 2 replies
  • 240 views
A
Sidekick
Forum|alt.badge.img+6

Hi

Why do I get this message when trying to private message someone in the community?

My post does not come close to containing 10000 characters in the form of text.

Thanks

AS

Best answer by ShawnBerk

Pictures take up way more space than text, it may give the warning it exceeds 10K characters but it isn’t meaning just text, you are bumping up against a size limit.  DM or IM clients are not meant for pictures or attachments.  Use the forum post or private email.

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    2 replies

    S
    Superhero (Customer)
    Forum|alt.badge.img+28
    • ShawnBerk
    • Superhero (Customer)
    • Answer
    • December 5, 2021

    Pictures take up way more space than text, it may give the warning it exceeds 10K characters but it isn’t meaning just text, you are bumping up against a size limit.  DM or IM clients are not meant for pictures or attachments.  Use the forum post or private email.

    KristenGastaldo
    Superhero
    Forum|alt.badge.img+18

    Agree with @ShawnBerk  here. Images take up many more characters. If you’re copying from word, that also comes with hidden characters.

    I’d encourage you to have these conversations publicly, in a forum post, so that the entire community can benefit from the knowledge. 

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