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Maximum of 10000 Characters

  • December 5, 2021
  • 2 replies
  • 239 views

Forum|alt.badge.img+6

Hi

Why do I get this message when trying to private message someone in the community?

My post does not come close to containing 10000 characters in the form of text.

Thanks

AS

Best answer by ShawnBerk

Pictures take up way more space than text, it may give the warning it exceeds 10K characters but it isn’t meaning just text, you are bumping up against a size limit.  DM or IM clients are not meant for pictures or attachments.  Use the forum post or private email.

This topic has been closed for replies.

2 replies

Forum|alt.badge.img+28
  • Superhero (Customer)
  • 1482 replies
  • Answer
  • December 5, 2021

Pictures take up way more space than text, it may give the warning it exceeds 10K characters but it isn’t meaning just text, you are bumping up against a size limit.  DM or IM clients are not meant for pictures or attachments.  Use the forum post or private email.


KristenGastaldo
Superhero
Forum|alt.badge.img+18
  • Superhero
  • 400 replies
  • December 6, 2021

Agree with @ShawnBerk  here. Images take up many more characters. If you’re copying from word, that also comes with hidden characters.

I’d encourage you to have these conversations publicly, in a forum post, so that the entire community can benefit from the knowledge.