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Question

"insufficient privileges"

  • September 23, 2026
  • 3 replies
  • 29 views
Do Gooder (Customer)
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Hello,

I am encountering an issue on the Prepare Work Order screen in IFS Cloud. When I try to change a Work Order (WO) status to "Observed", the system blocks the action and displays the following error: "insufficient privileges". After checking with our system administrator:

My account does have FULL access for the concerned OData projection in the Permission Set associated with my profile.

The security caches have been refreshed, but the problem persists.

 

Here is the response I get with the browser's developer tools (F12) → Network tab

“--batch_dd1f69c5-491d-4fc5-9c6c-530004de7b24
Content-Type: application/http
Content-Transfer-Encoding: binary
Content-ID: 1

HTTP/1.1 403 Forbidden
OData-Version: 4.0
Content-Type: application/json
Content-Length: 86

{"error":{"code":"SE_UNAUTHORIZED","message":"Insufficient privileges.","internal":2}}
--batch_dd1f69c5-491d-4fc5-9c6c-530004de7b24--”



Can you help me please ?

 

Thank’s

3 replies

Baran
Sidekick (Customer)
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  • Baran
  • Sidekick (Customer)
  • September 24, 2026
  • Check which request gets the 403 error. In F12 → Network, open the related batch request and check the Payload. Find the POST .../<Projection>.svc/<Action> line. This shows which projection/action is being rejected.
  • Check the permission set. In Solution Manager → Users and Permissions → Permission Sets, verify that the user has the required access to the related action or PL/SQL method.
  • Try with another user. If the same operation works for an authorized user, the problem is most likely related to permissions.
  • Log out and log in again. This can refresh the security cache and apply the latest permissions.
  • Check deployment/activation. After changing permissions, make sure the changes have been published or activated if required by the environment.
    Do Gooder (Employee)
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    • danhse
    • Do Gooder (Employee)
    • September 24, 2026

     Hi ​@abdelmalek.mecheri,
    Have you checked in the projection grants that the entity action for setting the WO to ‘Observed’ is granted? 
     

    /Daniel

    Do Gooder (Customer)
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     Hi ​@abdelmalek.mecheri,
    Have you checked in the projection grants that the entity action for setting the WO to ‘Observed’ is granted? 
     

    /Daniel

    Hello,

     

    Yes and it’s all granted, i have the full access

     

     

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