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Hello, 

 

 

For the attention of IFS customers:

Do you have an increase in the quality of the support service by switching to Gold contract or to Platinium contract?

 

Thanks for your reply !!

Arnaud G.

Hi @arnaudguedon  - I assume you’re looking to hear from other customers about their experience in moving from Gold to Platinum. 

I’m not sure what you’re looking for in regards to the “quality” of support, but you can see the breakdown of the two in this document:

The main takeaway is that with platinum, you get the everything included in gold, but also have some additional benefits like proactive service updates, customer care advocacy, 24/7 support services, etc. 

If you’d like to talk to someone at IFS about which package might work best for you, let me know and I’ll help arrange it.

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