Skip to main content
Question

Wrong VAT applied - credit note and New Debit needed

  • September 22, 2021
  • 2 replies
  • 143 views

Forum|alt.badge.img+4

Hi, All, 

When it comes to an invoice issued with the wrong VAT amount. 

Is it somehow possible to create a full credit note and a New invoice (related to the same order) with the correct Data? In this case the VAT. 

I can see that there is no option to create a new invoice document for the same order even if credited fully. 

 

Thanks in advance. 

Regards, 

 

Giuliana 

This topic has been closed for replies.

2 replies

Shehan Almeida
Superhero (Partner)
Forum|alt.badge.img+18
  • Superhero (Partner)
  • 271 replies
  • September 22, 2021

Hi,

 

it is not possible to create a credit invoice and a new invoice.

 

Please check whether you can use the correction invoice for this.

 

 

 

 

Shehan Almeida.


Forum|alt.badge.img+4
  • Author
  • Sidekick (Customer)
  • 6 replies
  • September 23, 2021

Hi! 

Thanks for your reply. 

The challenge is that not in all the countries and more specifically not all the customers accept this type of document. 

 

Have a nice day and Thanks again :) 

 

Giuliana