Skip to main content
Question

Write-off codes vs Write-off notice proposal

  • June 17, 2022
  • 2 replies
  • 212 views

Forum|alt.badge.img+4

Why does Automatic write-offs made with Tolerance code not getting captured on write-off notice proposal ?

2 replies

MadushaDissanayake
Superhero (Employee)
Forum|alt.badge.img+17

Hi Devindya,

 

If you need to have Write-off Code under Write-off proposal, you should enable “Generate Write-off Notice” checkbox in Write-off Codes window. And Also, specify a Write-off Template.

 

Thanks and Best Regards

Madusha


MadushaDissanayake
Superhero (Employee)
Forum|alt.badge.img+17

Hi Devindya,

 

Also, in the Payment Transactions level, make sure “Print Write-off Notice” checkbox is selected.

The below is an example of a Mixed Payment.

 

Thanks and Best Regards

Madusha