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Question

What is the best practice - Return for Rework but PO is Invoice&Paid

  • November 13, 2025
  • 3 replies
  • 12 views

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  • Hero (Customer)
  • 675 replies

Community,

 

Would like to hear from you, what is the best practice for below scenario

  • PO invoiced and paid. But the defects is identified in shop floor, and QA would like to return the product to have them replaced by the supplier.

We have 2 options currenly in our mind. which one is the best practice or you have other good idea?

  1. open PO and relevant receipt, register inspection result to Return for Rework, return the defect product back to supplier and wait for supplier send in the replacement. Once done, close the PO.
  2. open PO and relevant receipt, register inspeciton result to Return for Credit, return the defect product back to supplier. Then create another PO for the replacement products.

Thank you.

3 replies

Abdul
Superhero (Partner)
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  • Superhero (Partner)
  • 547 replies
  • November 14, 2025

Hi ​@ronhu,

There is no need to re-open Purchase Order. 

Business user can simply enter Qty to Inspect for receipt used for receiving the component and then can enter inspection results and then can return stock for rework.

After rework, register arrival can be performed again against the same Purchase Order.

Refer to below discussion, steps suggested to return the stock for credit.

Return parts to supplier after Supplier Invoice is paid | IFS Community

 

Regards

Abdul Rehman


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  • Author
  • Hero (Customer)
  • 675 replies
  • November 14, 2025

@Abdul Thank you for your reply.

i think you are doing option #1.

our finance team is challenging option #1. As they are not comfortable parts are not in inventory since finance side all settled already.

Thank you.


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  • Hero (Customer)
  • 738 replies
  • November 14, 2025

Hello,
Accounting entries generated by both “return for credit” and “return for rework” are identical - impact is on logistic side (crate or not new purchase order). 

However, in both cases system expect purchase invoice(s) to come (to match return and new receipt). Raising new PO and asking supplier to bill each PO separately will result with two separate documents (invoice and credit note), while in case of return for rework your supplier might just send you new delivery without subsequent invoice (as it would be effectively zero-value). 
Option to choose depends then on the way supplier bills you.