Community,
Would like to hear from you, what is the best practice for below scenario
- PO invoiced and paid. But the defects is identified in shop floor, and QA would like to return the product to have them replaced by the supplier.
We have 2 options currenly in our mind. which one is the best practice or you have other good idea?
- open PO and relevant receipt, register inspection result to Return for Rework, return the defect product back to supplier and wait for supplier send in the replacement. Once done, close the PO.
- open PO and relevant receipt, register inspeciton result to Return for Credit, return the defect product back to supplier. Then create another PO for the replacement products.
Thank you.