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Visibility of unblocked Customer Orders

  • May 19, 2025
  • 1 reply
  • 44 views

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  • Do Gooder (Customer)

Hello,

We are encountering some issues with blocked customer orders. On occasion we need to override the credit limit block on the order.

The end goal is being able to view which orders have been unblocked and by whom. I know customer order history gives this information, but I don’t know how to find out the order which was unblocked in the first place.

Is it possible for notifications to be created when an order is unblocked?

Thank you,

John

 

Best answer by Abdul

Hi ​@JohnP,

Yes, a custom event can be configured to get an email notification once the Customer Order status changes from Blocked to Released.

 

Regards

Abdul Rehman

1 reply

Abdul
Superhero (Partner)
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  • Superhero (Partner)
  • Answer
  • May 19, 2025

Hi ​@JohnP,

Yes, a custom event can be configured to get an email notification once the Customer Order status changes from Blocked to Released.

 

Regards

Abdul Rehman