How do I reverse a Supplier offset made in previous Financial Year? I have tried the Supplier Payment Rollback screen but there is no option to rollback the matching.
Best answer by Adam Bereda
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Do you mean that “Rollback complete payment” option is not avaialble? This is the option to do full rollback of supplier offset. Partial rollback makes no sense here.
Sorry, Did I say a partial rollback?
I have a supplier offset which has matched invoices with a SUPOA. It now looks like these were incorrect and I would like to match correctly to reconcile the account, but I cannot see anywhere that I can unmatch the offset to leave the SUPOA and invoices open
Use Rollback complete payment option.
Use Rollback complete payment option.
Is there a reason why that option wouldn’t be available? I can see it available for Offsets processed this current period, but I am trying to cancel one from a previous period/FY?
For Supplier payment, this option is not available if transaction is reconciled/matched with bank statement, but for offset case there is no bank account connected - this should not block rollback.
As far as I can tell, if no access restrictions in place, supplier offset rollback option should always be available.
Userlevel 6
+16
Can you see the option and it's greyed out or you can’t see it at all? Is this option available for other supplier payments?
all resolved now, when I revisited this I was able to reverse the offset. Maybe a glitch when I first looked
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