single occurrence customer order error

Hi, 

I’m not getting same as you describe when testing in both IFS Cloud and apps 10. 

Assuming we have a customer order that is already single occurrence, I can change the address details after the invoice is created. 

If I try and change a customer order from normal address to single occurrence, then I get same error message. 

Assuming the order was previously created with single occurrence, I can then change the address data details. If we need to reprint the invoice, then use the reprint modified and the invoice will show the change. 

If any integrations are in place, you should include this information within the posting. 

If you're not using any integrations, and you really have the order as single occurrence and now you're changing the address data for the single occurrence, then consider logging a support ticket. 

I have not tested, but I assume that if you are using a tax integration, then that could possibly be an issue because even with a single occurrence the integration verifies the tax.  Because you report the address was incomplete at saving, I do not suspect that you're using a tax integration.

Best regards, 

Thomas

Hello Thomas

Your assumption is correct. This was a single occurrence order from the beginning. This error is with the freight charge added for the customer order and no integrations connected. In this scenario can we change the invoice state to an earlier state and change the address details then create an invoice again.

Seeking your advice on this.

Regards

Hi, 

You can change certain information on the customer order - for example document text and a few others. 

You can also change data on the customer such as customer name, address information and similar. 

When you do an invoice - reprint - modified, that modified data will be printed o the revised invoice. 

You cannot roll back an invoice to a previous state and change.  

If your order is in test / some testing environment, try this…  Create a credit invoice, then another credit invoice from the credit. Make sure not to print. You may be able to change the address data on the new invoice.   If you can change the address, you should be able to print / resend.  The problem with this is the customer would receive a revised invoice number. 

I still think this needs to be reported to IFS support.  Test plan create the single occurrence customer order (no charges), Create and print the invoice, then change the address on the single occurrence, and reprint the invoice with the reprint modified.   The next test is do the same but with an order with a charge type and complete the same steps.  In my thinking an order without a charge line, should function same as an order with charge line - when changing single occurrence address data. 

Best regards, 

Thomas