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Rollback partial payment - Offset proposal

  • February 8, 2024
  • 6 replies
  • 296 views

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Hello

 

I have a question about partial payment rollback for both customers and suppliers.

 

It creates a SUPOA or a CUPOA on the company, 

 

The problem is those payments on account cannot be used for an offset proposal afterwards.

 

How to handle this case ?

 

Best regards

Best answer by Furkan Zengin

Hello @Abdessamad 

Try offsetting via Mixed Payment. Please refer to the post below.

 

Using Customer Parked payment in 22R1 | IFS Community

 

Hope this helps

6 replies

TimeMarBou
Hero (Partner)
Forum|alt.badge.img+9
  • Hero (Partner)
  • February 9, 2024

Hi,

Did you try this?


Customer Parked Payment | IFS Community

 

Regards.


TimeMarBou
Hero (Partner)
Forum|alt.badge.img+9
  • Hero (Partner)
  • February 9, 2024

Manually, add the line, tick the checkbox and search the CUPOA No.


Forum|alt.badge.img+9
  • Author
  • Sidekick (Partner)
  • February 9, 2024

Hello, 

 

When I do an a customeroffset proposal, in the cloud version I cannot find CUPOAS linked to the company.

 

 


Furkan Zengin
Ultimate Hero (Partner)
Forum|alt.badge.img+21
  • Ultimate Hero (Partner)
  • Answer
  • February 9, 2024

Hello @Abdessamad 

Try offsetting via Mixed Payment. Please refer to the post below.

 

Using Customer Parked payment in 22R1 | IFS Community

 

Hope this helps


TimeMarBou
Hero (Partner)
Forum|alt.badge.img+9
  • Hero (Partner)
  • February 9, 2024

Hello, 

 

When I do an a customeroffset proposal, in the cloud version I cannot find CUPOAS linked to the company.

 

 

Sorry, you put IFS10 in the question. 
I thought you were talking about it.

In that case, for cloud, you need to do it by Mixed Payment.

As @gumabs mentioned before.


Forum|alt.badge.img+9
  • Author
  • Sidekick (Partner)
  • February 12, 2024

Thank you it worked.

 

Best regards