Repaying the supplier due to bank account close

Hi  ashokvanka

You can perform a partial rollback. In supplier payment rollback screen , select the record → select rollback partial payment → find your invoice which needs to be rolled back and select only that.

Hope this helps.

​@ashokvanka 

Below is a screen capture of the payment rollback

When you rollback, the amount of the rollback will be set up as a parked payment and a voucher will get created. You can use this parked payment later.  Once this is done your invoice will be reversed to Postedauth

Hi Zuha, 

Thank you so much for your quick ressponse. Much appreciated. 

If I do the partial rollback, the payment would be put in Parked payment. Does it mean I can apply this parked payment anyother supplier invoices as well? Would you please also advise how can I apply the parked payment to another supplier invoice? Will it be available in Payment proposal please ?

Kind regards, 

Ashok.

​@ashokvanka 
Yes, you can apply the parked payment to another supplier invoice or to multiple invoices too. You can use the screen supplier offset proposal.

Hi Zuha, 

Thank you again. 

The option Rollback partial payment or complete payment is not seen in the supplier payment rollback page. Please find the below  screenshot fo your reference. 

Is it becuase of we have an integration with third party system for suppplier and customer payments please? In case of suppliler payments, we create a Payment order and generate a file, the file is been sent to differnt third party application for payment. Upon clearing the  payment, we get a bank statement, we do acknowledge the supplier payment then in mixed payment. 

Appreciate your response on this. 

​@ashokvanka 
It looks like this payment was made using mixed payment (N vouchers). Hence you do not have the rollback option. So you can navigate to mixed payment screen → transactions → select the invoice which needs to be cancelled. Then the option cancel should get enabled.