Hi IFS Community Members,
We are using staged billing profiles in customer order lines. Due to the size and complexity of our projects, there may be more than 20 staged billing lines per profile.
Recently a customer order line was cancelled accidentally while the staged billing profile still had both invoiced, uninvoiced and open staged billing lines. Because the cancelled order line wast the last one in the order the entire customer order changed to cancelled. Instead of creating a completely new customer order, we would like to utilize the exiting customer order and the exiting staged billing profile.
What we’d like to hear is:
- is there a any way to reopen a cancelled customer order/order line
- is it possible to prevent customer order cancellation if it has uninvoiced staged billing lines
For reference, we are using IFS 9 and update 14.
Many thanks in advance,
Lauri
Best answer by Lauri
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