Question

Rebate invoice does not contain site

  • 20 December 2021
  • 1 reply
  • 55 views

Userlevel 3
Badge +5

Hi,

When we create rebate invoice based on rebate agreement / periodic settlement there is site missing - as shown below. Site is visible on rebate transactions, but not on further rebate invoice. Does anybody know why it happens? What kid of settings are we missing?

Best regards,

Bernadeta


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1 reply

Userlevel 7
Badge +18

Hi, 

First, I’m not a rebate expert, this is usually done via a customer order expert. Per my understanding the rebates are not limited to a given site, meaning this supports multiple sits.   

Assuming a rebate process was for site 1, 2, and 3 then what is the “correct” site on a rebate credit?   The credit was created, but it’s not for a given site as the underlining data could be from site 1, and 2 and 3.  

Per your example, you may have 1 site to work with for rebates.  Many of my clients have many sites that can be used with the same rebate situation.  For this, I can understand why the credit invoice does not have site on the header. 

Best regards, 

Thomas