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Preview Issue in PDF

  • 26 May 2021
  • 2 replies
  • 784 views
T
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Userlevel 3
Badge +2

Hi community,

I have come across an issue with the IFS application regarding the Nitro Reader which I recently download set up on my PC. All of my colleagues are familiar with the Nitro Reader and have done the same. When we open documents from IFS, they get opened with the Nitro Reader. However, they get stuck after a moment. In my Posting Proposal screen the previews are also visible and shown in Nitro Reader.


I have changed the windows default PDF viewer to Acrobat Reader DC but still got no luck.  How do I fix this?


I’ve attempted the solution provided in my previous query: 

 However, this doesn’t seem to resolve the problem. My issue persists nevertheless. 

 

Cheers!

Amos

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Best answer by Thanushi Jayaweera 26 May 2021, 15:22

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2 replies

K
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Userlevel 6
Badge +8

Hi,

 

Please go through the below link and try the options given to solve the issue.

 

 

Kind Regards,

Kalpa.

 

Thanushi Jayaweera
Rank
Userlevel 7
Badge +15

Hi @timothyamos,

Can you try the below flow and check if it works?
 

  1. Open the Adobe Reader and select Edit > Preferences.

     
    1. Go to the General tab and select the button ‘Select As Default PDF Handler’ 
       


      3. Select ok and refresh the application and check if the issue has been resolved.

      Hope this helps you :relaxed: ​​​​​​​

      Best Regards,
      Thanushi
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