A. What is your idea?
1) Classification
Choose ONE: keep the applicable option and delete the rest.
- Opportunity for improvement
2) Brief description
What happened, what is missing, or what could be better? Focus on the problem or opportunity (not the solution).
Write here:
The cusotmer receives e-invoice file from their suppliers containing a prepaid amount without any advance invoice connected.
One scenario is that the employee uses an app to order a new phone. They want to upgrade it and pays the difference with their own credit card. The supplier send the e-invoice for the full amount and deducts the prepaid amount in a separate tag.
B. Context and scope
1) Who is affected?
Choose ONE or MORE: keep the applicable options and delete the rest.
- Customers
2) Frequency
Choose ONE: keep the applicable option and delete the rest.
- Frequently
C. Value and impact
1) What is the business outcome?
Choose ONE or MORE: keep the applicable options and delete the rest.
- Improves productivity or efficiency
- Reduces cost or manual effort
- Enhances user experience
- Enables new capability
- Supports compliance or reduces risk
2) Impact scale
Choose ONE: keep the applicable option and delete the rest.
- 4 — Company-wide
3) Workaround
If there is a workaround, describe it briefly. Otherwise write “No workaround”.
Write here:
To adjust the file or the load manually which is not a good solution.
D. Evidence and examples
Attach screenshots, documents, or examples using the buttons below. If helpful, summarize key supporting evidence here.
Write here:
See example files attached.
E. Additional details
1) Enter support ticket ID reference (If applicable)
Write here:
…
2) Would you like to participate in validation or early testing?
Answer “Yes/No”.
Write here:
Yes