Hi @Link 

I believe you are in APP9 UPD8 version. This is a known bug in the UPD8, and this is corrected in higher UPD versions. Therefore, there is a high chance the issue will be resolved by Solution ID- 254136.

In order to do that please raise a case to IFS Support. We will further investigate the issue and apply the related bug fixes as appropriate.

Alternatively, if you are in UPD8 version, you can upgrade to UPD 9 or higher version in which the bug is fixed.

Kind regards,

Shanuka.

Hi @Shanuka Lashan 

yes, we use App9. How can I get the update version?

Then I will create a new IFS case.

Thank you.

Hi @Link,

Please go to the Technical Environment Report window and check the Installed Component tab. You can find the details under that tab. Our internal IFS records indicates that you are currently in UPD8 version.

Kind regards,

Shanuka.

Hi @Shanuka Lashan 

yes, you’re right. We have Update 8.

I have created an IFS case. I will post here the latest information regarding this case.

Thank you very much.

Hi @Link,
Glad I could help. Our Support consultants will evaluate further and assist you.

Kind regards,

Shanuka.