Skip to main content

We have below situation:

 

>500 EUR are deposited to our account without reference, invoice number or a customer number.

>The payment of 500 EUR are fetched to IFS through the External Payment window, a Mixed Payment is created and the amount is booked as a CUPOA with the company as the customer.

>After investigating we find that the amount has been wrongfully paid to us and should be resent to the payer.

>The bank can only share with you the account number which the money was sent from.

>The refund is created in the bank and a new mixed payment is created to refund the CUPOA of 500 EUR. As you see, there are no customers involved and the payer is unknown to us.

 

Please advice how we can handle this through the IFS application

Hello 

The refund is recorded to IFS with company ID, is that correct? This is called parked payment functionality on IFS.

There is a window where you can see parked payments for customers. Similar window exist for suppliers too.

 

You can offset debit and credit parked payments using offset window. In your case go to Customer Offset and create a new record in EUR currency.

Go to transaction section and click “Select Batch” on right mouse button. There is a column that indicates parked payments in the system. You can use Query function to filter parked payments only.

Select both debit and credit parked payments. 

Click right mouse button on the header and Approve.

This should resolve your scenario

 

Hope this helps

Reply


Terms & ConditionsCookie settings