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Question

PDF is not opening: Upload a PDF in External Supplier Invoice Document Files Using a reader.

  • October 3, 2023
  • 4 replies
  • 154 views

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  • Sidekick (Partner)

Hi all!
We have an issue when uploading PDF in External Supplier Invoice Document Files.
When we upload an invoice image using a reader: We are not able to open the document.
When we drag and drop it (Same document) there is no issue. We can aopen it properly…

 

Line 11: reader upload


Line 10: Manual upload no pbm

 

4 replies

Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • October 4, 2023

@lisvse another one for you :)

 


lisvse
Hero (Employee)
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  • Hero (Employee)
  • October 4, 2023

Hi, 

 

What kind of Reader are you using? If it is not FTP please try with that. More information can be found here:

Best regards, 

Linda


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  • Author
  • Sidekick (Partner)
  • October 4, 2023

We are using a shared databased.
Thanks for you re answer.

Ivi


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  • Hero (Partner)
  • January 15, 2024

We are using a shared databased.
Thanks for you re answer.

Ivi

Hi had the same issue. So i setted up an FTP and all of a sudden it worked. That means the reader had to access an FTP server instead of a File server