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Payment Methos SEPA does not exists for the customer xxx

  • May 13, 2024
  • 7 replies
  • 485 views
Asela Munasinghe
Superhero (Customer)
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We get the above error when creating a collective invoice for the specific customer. The straighforward fix would be to add the payment method ‘SEPA’ to the customer > payment > payment methods right? But the problem is we don’t use SEPA

Best answer by Furkan Zengin

Hello @Asela Munasinghe 

Can you check 2 things?

  1. Check if there is a payment method assigned to the payment term used for customer invoice? This could trigger an error. If payment method SEPA is selected either remove it or define a SEPA payment method for the customer.

 

 

  1. Check if the checkbox below is selected for the customer, if yes then check if there is a payment address defined for the customer. Actually, if address ID is missing then this should not create the error with SEPA, rather it should say default payment address is missing for the customer or similar. But worth checking

 

Hope this helps

https://www.linkedin.com/in/asela61/
VIMNLK
Grzegorz Byrski

7 replies

Ralph Gericke
Superhero (Employee)
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  • Ralph Gericke
  • Superhero (Employee)
  • May 21, 2024

Hi can you pls. provide the screenshot with the error message?

Ralph Gericke
Superhero (Employee)
Forum|alt.badge.img+13
  • Ralph Gericke
  • Superhero (Employee)
  • May 21, 2024

Have you entered cash accounts per customer?
 

 

Asela Munasinghe
Superhero (Customer)
Forum|alt.badge.img+23

Hi can you pls. provide the screenshot with the error message?

 

1 Attachments
https://www.linkedin.com/in/asela61/
Asela Munasinghe
Superhero (Customer)
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Have you entered cash accounts per customer?
 

 

Hi Raplh

Is that Finance setting available in App9 as well? I just don’t see it inside Cash Accounts folder in the navigator. Maybe I need to request access, do you think? 

Thanks,
Asela 

https://www.linkedin.com/in/asela61/
Asela Munasinghe
Superhero (Customer)
Forum|alt.badge.img+23

@Ralph Gericke, kindly waiting for your input please. 

Thanks,

Asela 

https://www.linkedin.com/in/asela61/
Furkan Zengin
Ultimate Hero (Partner)
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  • Furkan Zengin
  • Ultimate Hero (Partner)
  • Answer
  • May 31, 2024

Hello @Asela Munasinghe 

Can you check 2 things?

  1. Check if there is a payment method assigned to the payment term used for customer invoice? This could trigger an error. If payment method SEPA is selected either remove it or define a SEPA payment method for the customer.

 

 

  1. Check if the checkbox below is selected for the customer, if yes then check if there is a payment address defined for the customer. Actually, if address ID is missing then this should not create the error with SEPA, rather it should say default payment address is missing for the customer or similar. But worth checking

 

Hope this helps

https://superp.solutions/
Sayuri Perera
Asela Munasinghe
Superhero (Customer)
Forum|alt.badge.img+23

Hi @Furkan Zengin , that helps thank you very much. Referring to point 1 above, payment method SEPA was there on the peyment term used. I’ll discuss this with the Finance key user. 

Have a great day! 

https://www.linkedin.com/in/asela61/
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