Hi,
After putting in place a payment using ISO20022, now we are having a problem with payment advice. Everything is configured, but any email is going out. We have another formats and advice has been sent correctly. I can see in report archive the data in format XML, but any pdf is printed or sending by email. Anyone have this problem?
IFS Cloud - 23.2.5
Thanks,
Gianni Neves
+19
Hello
Go to payment formats per company view and find your payment method. See if generate payment advice is selected. If not selected then go to payment formats and enable it.
Hope this helps
Hi,
Are other automatic emails being sent for example customer order invoices, order confirmations, or purchase orders?
If so, you need to consider the event set up that sends the PDF. You may need to create another event action or refine what may already be set up.
Also make sure that for your suppliers the supplier contact is set up, and that the Payment advice option on the supplier is configured, with the contact info. Sorry for the image - this is the old IFS version (not Cloud) was solving question for another client.
Best regards,
Thomas
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