We encounter an issue when we enter a customer check for a customer who is set up as “other payer” for multiple customers. We can go in and match the invoices, but once we hit finish, it only matches those invoices that match the Payer Identity and puts the other payment “On account. We then have to go in and perform an offset to apply the payment on account to the invoice.
In App 9, this wasn't an issue, and it would match all the selected invoices.
Are we missing a step or any required basic data set up?
Any insight would be appreciated.
