A. What is your idea?
1) Classification
- Opportunity for improvement
2) Brief description
When creating a reminder on a customer order invoice and other invoices, the reminder does not necessarily get the same document address on the reminder as on the original invoice. In existing releases, the reminder get the default document address set on the customer regardless of what document address that has been set on the customer order. This results in that reminders end up at the wrong document address if several document addresses are used on one customer.
The wanted functionality is that when a customer order invoice reminder gets created, the document address will be derived from the actual customer invoice it is related to. If a reminder is created for several customer invoices at the same time (for the same customer number), there will be several reminders created based on document address on the orders.
B. Context and scope
1) Who is affected?
- Customers
2) Frequency
- Daily
C. Value and impact
1) What is the business outcome?
- Improves productivity or efficiency
- Reduces cost or manual effort
- Enhances user experience
- Enables new capability
- Supports compliance or reduces risk
2) Impact scale
- Cross-functional
3) Workaround
- No practical workaround
D. Evidence and examples
Note: Below screenshots are from our internal reference environments – all information in these screenshots is mock data.
Customer’s default document address: ML-LAS VEGAS-USA
Another Document Address of the customer: 1
The customer order has been created with the document address set to 1 (which is not the default address).
Create an invoice against the customer order.
It is picking up the default customer address instead of the one specified on the customer order/invoice.
E. Additional details
1) Enter support ticket ID reference
This issue has been reported by multiple customers (CS0527047 and LCS cases G1641997, G1534598).
2) Would you like to participate in validation or early testing?
Yes