Skip to main content

Anyone seen this Mixed Payment error? 

The payment amount and the matched amount have different signs in the lump sum transaction number. 

 

 

 

  • The lump sum transaction number column is blank for all lines in this mixed payment.
  • All of the payments are the same sign as the Inv/Prepayment that are being applied/matched.

Hi, 

My suggestion would be to look at the balance for each of the payment transactions. The balance should be good (typically 0).  I say this because if you use the new item functionality typically the sign for the new item needs to be the opposite of what you may expect. The balance will always be a key indicator.  For example, if we create a new item 100 and the payment is 100 the balance may show 200 when the wrong sign was used for the new item.  

Check the balances. 

 

Best regards, 

Thomas

Reply


Terms & ConditionsCookie settings