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missing manual customer invoice

  • 15 December 2021
  • 4 replies
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N
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Good Day

our user created manual customer invoice number x , the invoice was posted in Nov-2021 and the voucher no is “1062100916”.

later user canceled the invoice and created it again in oct-2021, the invoice was posted and the voucher no is “1062100917”

system doesn’t display the canceled invoice and display only the last invoice.

the correction transaction “K” of voucher no “1062100916” is not available!!!

 

now the customer balance is not right, how i can correct it and find the canceled invoice ?

 

 

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Best answer by Sachin Vithanage 15 December 2021, 14:34

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4 replies

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Hi @Nagah.khaled ,

 

Please note that Cancelled invoices can not be seen in manual supplier invoice window. Go to Customer invoices analysis OR Customer analysis windows to find the cancelled invoices and their vouchers.

 

Kind Regards,

Kalpa.

Sachin Vithanage
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Hi @Nagah.khaled ,

You can search the for the cancelled manual customer invoice in ‘Customer Invoice Analysis’ window. There, if you go to the vouchers tab, you will see both F voucher as well the K voucher.

 

Best Regards,

Sachin

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customer invoice  analysis  page display only the transaction type F and there is no K.

 

Zuha Samsudeen
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customer invoice  analysis  page display only the transaction type F and there is no K.

 

Hi @Nagah.khaled ,

I believe you are looking at customer invoice details window. Please navigate to “Customer Invoice Analysis’’ window and query for your invoice. You will be able to view the K voucher

Best regards

Zuha

 

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