Question

Mileage line on expense sheet dissapears

  • 10 December 2021
  • 2 replies
  • 39 views

Userlevel 4
Badge +7

When a user saves a line on the mileage tab of an expense sheet it is disappearing. I could log in as IFSAPP and create/save a record successfully.

There has been no change to the users permissions and we tried several mileage codes but to no avail.

Anyone come across this before?


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2 replies

Userlevel 5
Badge +7

Hi @hwilkie,

 

Since the issue is not present with the user IFSAPP we believe this should be user specific. Please try performing a cache refresh and observe whether the issue is still existing, if yes please raise a case to support for further investigations by a consultant. 

 

Best Regards,

Vindya. 

Userlevel 6
Badge +8

Hi @hwilkie ,

 

May I know which version the application is in? Also is the issue always happening to the user or it random?

 

There are some cases reported where the issue recreation is random and there are some fixes already  in several versions. 

 

Best Regards,

Ruwanjala