Hi Community,
There are two issues with regards to project credit invoice.
Issue 1
A new project transaction line is entered copying an existing project transaction line. This is entered as a positive entry so that the negative and positive entry is set off in the project credit invoice.
Please see below screenshot. The green highlighted line needs to be set off against the blue highlighted line. However, this does not happen.
Does it have anything to do with the transaction source? The green being a credit invoice and blue being project?
Issue 2
When a project credit invoice is created, some of the project transaction lines attached to a project credit invoice line are removed. For example, if there are 5 project transaction lines attached to a project credit invoice line, 4 lines are removed from the invoice keeping 1 line attached to the project credit invoice line.
Bur, when project transaction lines are removed from the invoice, it deletes the entire credit invoice line.
Please see below screenshots. Line no. 13 (Technical Consultant) has several project transaction lines attached to it. Only one line was kept and others were removed from the invoice.
The line that was kept in project transactions can be seen in the below screenshot.
However, the entire line no. 13 (Technical Consultant) was deleted from the project credit invoice.
Any reason why these happen? The customer uses App 9.
Thank you for your assistance in advance.
Kind Regards