Hello.
A user reported to us an issue by trying to make a credit invoice from a customer invoice. IFS showed no error, just, the new document is not created.
Customer order :
Order no : E10000006421
Wanted delivery date : 01/12/2023
State : partially delivered
Total amount : 7279.76 €
Line 1 : Qty : 4, Qty delivered : 4, sale price total : 218.16 €
Line 2 : Qty : 5, Qty delivered : 4, sale price total : 7061.60 €
++++++++++++++++
Invoice 1 :
Number CD240000871
State : PostedAuth
Created : 10/02/2023
Total amount : 218,16 € (line 1 on the customer order)
++++++++++++++++
Invoice 2 :
Number CD250001104
State : PostedAuth
Created : 10/02/2023
Total amount : 1412,32 € (line 2 on the customer order)
++++++++++++++++
Invoice 3 (credit type) :
Number : CR250000104
Credit on the invoice number CD250001104
State : PostedAuth
Created : 10/02/2023
Total amount : -1412,32€
++++++++++++++++
Invoice 4
Number : CD250002453
State : PostedAuth
Created : 10/02/2023
Total amount : 1412,32 € (line 2 on the customer order)
++++++++++++++++
Invoice 5 (credit type) :
Number : CR250000104
Credit on the invoice number CD250002453
State : PostedAuth
Created : 10/02/2023
Total amount : -1412,32€
+++++++++++++++++
Invoice 6
Number : CD260000187
State : PostedAuth
Created : 10/02/2023
Total amount : 1412,32 € (line 2 on the customer order)
+++++++++++++++++
Invoice 7
Number : CD260000418
State : PostedAuth
Created : 10/02/2023
Total amount : 1412,32 € (line 2 on the customer order)
Our user would need to create a credit invoice on CD260000187. IFS says the customer order
Hello.
A user reported to us an issue by trying to make a credit invoice from a customer invoice. IFS showed no error, just, the new document is not created.
Customer order :
Order no : E10000006421
Wanted delivery date : 01/12/2023
State : partially delivered
Total amount : 7279.76 €
Line 1 : Qty : 4, Qty delivered : 4, sale price total : 218.16 €
Line 2 : Qty : 5, Qty delivered : 4, sale price total : 7061.60 €
++++++++++++++++
Invoice 1 :
Number CD240000871
State : PostedAuth
Created : 10/02/2023
Total amount : 218,16 € (line 1 on the customer order)
++++++++++++++++
Invoice 2 :
Number CD250001104
State : PostedAuth
Created : 10/02/2023
Total amount : 1412,32 € (line 2 on the customer order)
++++++++++++++++
Invoice 3 (credit type) :
Number : CR250000104
Credit on the invoice number CD250001104
State : PostedAuth
Created : 10/02/2023
Total amount : -1412,32€
++++++++++++++++
Invoice 4
Number : CD250002453
State : PostedAuth
Created : 10/02/2023
Total amount : 1412,32 € (line 2 on the customer order)
++++++++++++++++
Invoice 5 (credit type) :
Number : CR250000104
Credit on the invoice number CD250002453
State : PostedAuth
Created : 10/02/2023
Total amount : -1412,32€
+++++++++++++++++
Invoice 6
Number : CD260000187
State : PostedAuth
Created : 10/02/2023
Total amount : 1412,32 € (line 2 on the customer order)
+++++++++++++++++
Invoice 7
Number : CD260000418
State : PostedAuth
Created : 10/02/2023
Total amount : 1412,32 € (line 2 on the customer order)
Our user would need to create a credit invoice on CD260000187. IFS says the customer order E10000006421 has existing credit invoices, the credited amount is 3389,56 € but still, nothing is done by the application.
Can someone provide a solution to this issue?
Thanks.
IFS 10 UPD 5
