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Issue on matching invoices on PO receipt from Work Task

  • March 15, 2024
  • 8 replies
  • 157 views
EqeRobertK
Superhero (Partner)
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Hi IFS network,

I have an issue at a customer who is not able to match a supplier invoice against a PO which is created from a Work Task. The Work Task is in status finished, now it is not possible anymore to match the invoice against the PO receipt (only when you reopen teh work task it is possible again). 

I see that from UPD16 there is a fix deployed, see 

 

This fix was related to invoices without a PO reference. I think it should be possible to match an invoice with a PO Receipt, even when the connectexd Work Task is in status finished. Normally the person who is responsible for the status of work tasks is not the same as the person who is booking the invocies. The invoice will come weeks later than the work is executed, so this is really a timing issue.

Please advice on this issue 

@Thommy and @Nethmini Kosvinna 

Best answer by Thommy

Hi Robert,

You are correct, the fix should be related to invoices without a PO reference.

It should be possible to match an invoice with a PO Receipt even though the Work Task is Finished.

If that isn’t possible please raise a support issue on that so it can be looked at.

8 replies

Thommy
Hero (Employee)
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  • Thommy
  • Hero (Employee)
  • 202 replies
  • Answer
  • March 15, 2024

Hi Robert,

You are correct, the fix should be related to invoices without a PO reference.

It should be possible to match an invoice with a PO Receipt even though the Work Task is Finished.

If that isn’t possible please raise a support issue on that so it can be looked at.

ThommySjolander
EqeRobertK
Superhero (Partner)
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  • EqeRobertK
  • Author
  • Superhero (Partner)
  • 232 replies
  • March 18, 2024

Thanks @Thommy , I will create a case for this issue. When I have an answer, I will update this tpoic.

K
Do Gooder (Customer)
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  • kristi.king
  • Do Gooder (Customer)
  • 2 replies
  • August 29, 2024

Hi! Wondering if you had received any updates on this issue @EqeRobertK ? We’re having the same problem and it’s becoming a pain to have to re-open the work tasks. 

Thanks!

EqeRobertK
Superhero (Partner)
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  • EqeRobertK
  • Author
  • Superhero (Partner)
  • 232 replies
  • September 2, 2024

@kristi.king , This is fixed from UPD18 onwards. Can you check your upd?

BR, Robert

J
Sidekick (Customer)
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  • jtobin
  • Sidekick (Customer)
  • 140 replies
  • September 3, 2024

@EqeRobertK  @Thommy  Can you tell us which version of Cloud has the fix?  We are on version 23.1.8.

 

Thank you,

Joann

Thommy
Hero (Employee)
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  • Thommy
  • Hero (Employee)
  • 202 replies
  • September 4, 2024

@jtobin , needed to do some detective work to find information.
Seems that the problem with matching invoices on PO receipt from Work Task was introduced by another fix.
This other fix was only applied to App10, so the correction for matching invoices on PO receipt from Work Task was only applied on App10.
So to my understanding there shouldn't be a problem with this matching in Cloud.
If you have problem in Cloud with this flow, please raise a separate support issue for this.

ThommySjolander
J
Sidekick (Customer)
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  • jtobin
  • Sidekick (Customer)
  • 140 replies
  • September 4, 2024

@Thommy  Thank you.  We’ll submit a case.

 

X
Do Gooder (Partner)
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  • XitKushmG
  • Do Gooder (Partner)
  • 3 replies
  • November 12, 2025

Hello ​@Thommy we are encountering this issue in cloud 24R1 where work task is closed and when supplier invoice is raised it gives an error saying to reopen the work task? know how we can settle this by 24R1 this should be fixed right?  Thank you :)

KG


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