Is someway to change the transaction date in CASH BOX?

Hi @ConAlberM 

As Buddhika mentioned in his reply, you cannot change the transaction date if the payment status is Approved. And you are not allowed to cancel a cash box when the payment status of a cash box is Approved.

It’s better to create a case to IFS Support if you want to check the possibility of eliminating a transaction of a cash box with status Approved.

Best regards

Heshani 

Hi @ConAlberM,

Yes, as @Heshani Vidanapathirana mentioned a transaction entered in the cashbox cannot be cancelled once it is approved. Apologies for that. 

In order to offset the payment made in the cashbox, you can reverse the payment entered via entering a subsequent credit or debit payment.

Additional Note: The user can cancel the transaction after printing the receipt but before approving the entry.

Thanks & best regards,

Buddhika

Hi @ConAlberM,

First you can create a reversal cash box transaction for the same erroneous date and then create correct transaction for the correct date. 

It is recommended to try this in aupdated non live environment, before doing the same in Live.

Thanks & best regards,

Buddhika

Hi @ConAlberM,

No it is not a special transaction. 

From the initial screenshot I can see you have entered USD 100 credit transaction for 6/16/2021. To reverse that you can create another cashbox transaction to debit USD 100 for the same day (6/16/2021).

So it will setoff the values and impact for 6/16/2021 will be 0. 

After that you can create another credit USD 100 transaction for the correct date. 

Thanks & best regards,

Buddhika