Skip to main content
Solved

In IFS8-Manual Customer Invoice quantity do not get reverse if we can cancelled the Invoice


MKG019
Hero (Partner)
Forum|alt.badge.img+13
  • Hero (Partner)
  • 85 replies

Hi All,

In Manual Customer Invoice we enter the quantity of the line items and it gets captured as well but If we cancel the Invoice the quantity does not gets reversed i.e quantity do turn in to minus in voucher information.   I have checked in IFS8 but this issue in all the environment. . Regards, Mukesh Gupta

 

Best answer by Shehan Almeida

Hi Mukesh,

 

When you cancel the manual customer invoice with QTY the reversal voucher will have the same QTY with negative sign. This is the standard and expected behavior. See some examples from both APP8 and APP10. (Core Environments)

 

APP10

APP8

 

Therefore, I can confirm that ‘Customer Invoice quantity do get reversed when cancelling. I do not see any issue here. 

 

 

Best Regards,

Shehan Almeida.

View original

5 replies

cperdue
Hero (Partner)
Forum|alt.badge.img+14
  • Hero (Partner)
  • 439 replies
  • July 9, 2020

Mukesh-

 

The RMA process (on the customer order side) can return goods to inventory and then a credit or correction invoice can be created.

 

Best-

Christy


MKG019
Hero (Partner)
Forum|alt.badge.img+13
  • Author
  • Hero (Partner)
  • 85 replies
  • July 15, 2020

Hi Christy,

Thank you for the response,but we do not use Customer Order process.

 

Regards,

Mukesh Gupta


cperdue
Hero (Partner)
Forum|alt.badge.img+14
  • Hero (Partner)
  • 439 replies
  • July 15, 2020

Mukesh -

 

I am sorry but I am not familiar with how the Apps 8 process works without delivered goods.  I hope you can get this sorted out.

 

Best-

Christy


AkilaR
Hero (Partner)
Forum|alt.badge.img+11
  • Hero (Partner)
  • 152 replies
  • July 21, 2020

Hi Mukesh,

As Christy stated above you can use RMA process to return the goods to inventory. You can use RMA with or without Customer Order. In your case you can use Order less RMA process to return the Goods to Inventory and then offset the Credit invoice created for RMA against the Original Invoice.

 

Thanks And Regards,

Akila


Shehan Almeida
Superhero (Partner)
Forum|alt.badge.img+18
  • Superhero (Partner)
  • 270 replies
  • Answer
  • July 21, 2020

Hi Mukesh,

 

When you cancel the manual customer invoice with QTY the reversal voucher will have the same QTY with negative sign. This is the standard and expected behavior. See some examples from both APP8 and APP10. (Core Environments)

 

APP10

APP8

 

Therefore, I can confirm that ‘Customer Invoice quantity do get reversed when cancelling. I do not see any issue here. 

 

 

Best Regards,

Shehan Almeida.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings