We have a parked payment (CUPOA) and would like to apply it to an advanced invoice. Can we do this via customer offset? Or should it be done some other way?
I would appreciated any help/advise on this. Thank you.
Question
How to use a parked payment on an Advanced Invoice?
+3Hi, I’m facing a similar issue. Did you receive any feedback, or how did you manage to resolve this in IFS Cloud? Thank you in advance for your response.
Yes, I think CUPOA can be used to pay advance invoice via customer offset, manual customer payment or mixed payment. There should be no problem with that.
As a result of advance invoice payment, CUPIA open item should be created.
+3Hi Adame,
thank for your answer, but it didn´t help to me :-)
I’m trying this in the “AP/AR Netting” job → Netting. I want to offset an advance invoice with a CUPOA payment. Unfortunately, I can’t select the advance invoice at all; IFS Cloud shows an error.
When I try to use diffrent jobs:
- “Customer Offset Proposals”, mistake message is same “Advance Invoices are not allowed”.
- “Mixed payment”: advance invoice is OK, but CUPOA payment is not offer in the “Enter Customer Payment” row of a mixed payment.
OK, In cloud indeed there’s no manual customer payment and advance invoices are not allowed in offset.
However it should work in Mixed payment. In my case both advance invoice and customer payment on account can be selected (KU-AKTO is series for customer payments on account, CUPOA equivalent):
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.