following an order should go on hold for either reaching credit limit or having an overdue balances of 7 days plus it still looks like IFS not working for some customers for the 7days plus situations.
Solved
how to blocked the overdue balances of 7 days plus
+4Best answer by Thomas Peterson
Hi,
You should check the set up on customers where this is not working.
As a reminder the number of days late is set up on the customer / credit area of the customer. In your case, you would enter 7 as the allowed days.
Then because this is customer order related, you need to make sure the customer has an appropriate credit control group. The credit control group identified at what steps in the customer order flow testes for credit. If you don’t have a credit control group on the customer, it’s not tested for credit furthermore if a credit control group includes no credit tests, that would also skip credit tests. Credit control group is a basic data, but the value on the customer / order data area sub tab is the value reviewed for the credit testing.
Best regards,
Thomas
Hi,
You should check the set up on customers where this is not working.
As a reminder the number of days late is set up on the customer / credit area of the customer. In your case, you would enter 7 as the allowed days.
Then because this is customer order related, you need to make sure the customer has an appropriate credit control group. The credit control group identified at what steps in the customer order flow testes for credit. If you don’t have a credit control group on the customer, it’s not tested for credit furthermore if a credit control group includes no credit tests, that would also skip credit tests. Credit control group is a basic data, but the value on the customer / order data area sub tab is the value reviewed for the credit testing.
Best regards,
Thomas
+4The credit limit is working fine. Only customers with a 7-day payment delay have not been blocked.
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