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External Customer Payment Files

  • 7 January 2022
  • 2 replies
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Userlevel 4
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Is there a way to make changes to any transaction on a Mixed Payment when using the External Payment File to bring in the payment file?  Could it be because we are not using a system defined template?  I am just curious as Icould not see anything that says it is not edible.

Thanks for your help.

Laura

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Best answer by Xavier Fernando 8 January 2022, 20:36

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Userlevel 7
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Hi @LauraR ,

When External payment transactions are loaded to the system, they will first be visible on External payments window ( Given there is no file error on the file template, otherwise it goes to the External file transactions window or is shown on the Application messages window as an error )

 



When a file is loaded to the External payment window, You can RMB on the line and select Details to further observe the values | Correct any error | Or change values accordingly.

Once Mix payment is also created, You can perform the required changes on the Mixed payment window given that Mix payment is not yet Approved. ( Otherwise, you have to cancel the Mixed payment and create a new one from Copy Cancelled Mixed payment) 

Userlevel 4
Badge +6

Thank you for the information