Hello,

I am struggling to get IFS to roll back payments where a customer direct debit has bounced.

After creating a Direct Debit Proposal and progressing to a Payment Order, we Acknowledge the Payment Order via a Mixed Payment when the money hits out bank account.

When trying to rollback a payment in the case of a bounced DD, we find that we cannot rollback or partially rollback a Customer Payment with voucher type N (Mixed Payments).

Below you can see the option for a Rollback is available for Voucher Type B:

But for payments resulting from Mixed Payments (N), this option is not available:

Is anyone having the same issue or can anyone make any suggestions to allow this to go through? Am I processing the DD in the correct way in the first place?

Thank you,

John