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Question

DD proposal - Default cash account error

  • May 10, 2022
  • 1 reply
  • 109 views

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  • Sidekick (Customer)
  • 75 replies

Getting following error when creatingg a Direct Debit order?

 

No default cash account in ‘Payment Institute’ for payment currency ‘GBP’ or accounting currency ‘GBP’

 

How do I update this??

 

1 reply

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  • Hero (Partner)
  • 44 replies
  • May 10, 2022

Hi @SMcLees

Could you please check whether the Payment Institute used to create the Direct Debiting Payment Order is connected with a Default Cash account for GBP in the Cash Account window as follows?

 

Please let me know your thoughts.

Regards,

Lihini.