Question

Customer Reminder PDF not able to open

  • 23 February 2024
  • 2 replies
  • 25 views
S
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I had an issue with Customer Reminders and we got it fixed!! However, now when we send out the Reminders, it has the PDF attached. Customers cannot open attachment because PDF is saying there is no pages. When I go into the Report Archive, it is there and I have to send it via that way.

 

I should mention that there are a total of 4 companies. All had same prior issue fixed. Only one company won’t allow customers to open PDF.

 

No changes other than Printing the reminders and some parameters were added in the original issue.

 

Can anyone advise? I would appreciate it!

2 replies

Marcel.Ausan
Rank
Userlevel 6
Badge +15

@StephanieAJ could you try to have the system send you the CustomerReminder PDFby email and check if you can open it? It is indeed strange that out of 4 companies that use this process only one is sending PDFs that can’t be opened.

https://www.linkedin.com/in/marcelausan/
K
Rank
Userlevel 4
Badge +9

@StephanieAJ  there was a bug in latest cloud releases where empty pdfs were sent. Maybe that bug also got into APPS10? The bug is fixed in the service releases of february.

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