Customer Reminder Email Event

Hi @Elaineebi,

In the email body you have inserted html tags. Therefore, we have to configure MAIL_SENDER1 according to that.

You need to set the CONTENT_TYPE of the mail_sender that you are using (according to the attachment of yours it seems like MAIL_SENDER1) to text/html. Refer to the following attachment:

Thank you, it is set that way but still not working.  None of the parameters have a value.

Hi, 

Just in case… Double check the AR contact and make sure you have the email address and it’s set as default. 

Thank you Thomas, yes the AR Contact is set as stated.  It is the AR Customer Contact that I’m trying to get in the event.  That is what show in &PDF_PARAMTER_1 in the event.  At least that is how I read the documentation.

Hi, 

Yes, very true. I’m at a loss to understand why it does not work.  I’ve done this numerous times and it just works. 

Wondering if you need a call center case. 

I am assuming other event actions such as emailing a PO (or invoices) are working correctly.  

Best regards, 

Thomas

Hi Thomas, Agreed I have done this many times also.  PO, Invoices all others are working fine.  Thanks for your help.

Elaine

Hi, Has anyone found a solution to this? it seems like a bug since PDF_PARAMETER1 usually has the customer (receiver) emaill address.

Pamith

No, I have not found a solution.  I created a ticket with IFS and they say it should work

Hahahaha It was funny :) Couldn’t they find a solution?

@Elaineebi Can you remove the conditions and check whether the event is firing or not?

We’re experience samma issues here. Please check with IFS again what they say about this. Would be interesting to hear their feedback.

Best regards,

Filip

Make sure that ‘Use Printout as Output Media’ is not checked on the reminder Template.