Solved

Customer Payment Rollback - No Options?

  • 2 February 2024
  • 1 reply
  • 53 views

Userlevel 2
Badge +7
  • Sidekick (Customer)
  • 14 replies

How do we rollback customer payments if they are incorrect?

These have been raised through the Mixed Payment process and approved. But we have no option to rollback the Customer Payment when selecting the transaction.

 


Thanks

icon

Best answer by TimeMarBou 2 February 2024, 13:05

View original

1 reply

Userlevel 3
Badge +6

Hello,

For Mixed Payment you have to cancel the Mixed Payment

 

Customer Payment Rollback are for Automatic Payments or Customer Offsets.

 

Regards.

Reply