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Customer Payment Rollback - No Options?

  • February 2, 2024
  • 1 reply
  • 191 views

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How do we rollback customer payments if they are incorrect?

These have been raised through the Mixed Payment process and approved. But we have no option to rollback the Customer Payment when selecting the transaction.

 


Thanks

Best answer by TimeMarBou

Hello,

For Mixed Payment you have to cancel the Mixed Payment

 

Customer Payment Rollback are for Automatic Payments or Customer Offsets.

 

Regards.

1 reply

TimeMarBou
Hero (Partner)
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  • Hero (Partner)
  • Answer
  • February 2, 2024

Hello,

For Mixed Payment you have to cancel the Mixed Payment

 

Customer Payment Rollback are for Automatic Payments or Customer Offsets.

 

Regards.